Text: Terms and Conditions

1. Scope of Application

For all orders placed through our online store, the following terms and conditions apply. Our online store is intended for consumers only.

A consumer is any natural person who enters into a legal transaction for purposes that cannot be attributed primarily to their commercial or self-employed professional activity. An entrepreneur is a natural or legal person or a legal partnership that acts in the exercise of their commercial or self-employed professional activity when entering into a legal transaction.

2. Contracting Parties, Conclusion of Contract, Correction Options

The purchase contract is concluded with Shoepassion GmbH.

The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalog. You can initially add our products to your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the ordering process. By clicking the order button, you submit a binding offer for the goods contained in the shopping cart. The confirmation of receipt of your order will be sent to you by email immediately after submitting the order.

We accept your offer within two days by

The relevant alternative for you depends on which of the listed events occurs first.

For our service offer "Workshop", we automatically accept the order through the shop system. In all cases, the receipt of the order will be confirmed immediately. We would like to point out that the mostly automated receipt confirmation does not already constitute an acceptance, but only serves to indicate that the order has been received and is being processed by us. Therefore, we will confirm the order separately, but reserve the right to combine the acceptance with the receipt confirmation for the sake of simplification and acceleration, so that both may be sent to you together if necessary. We are entitled to accept your order and thus your offer within five days after sending the goods by performing the services. In the event that you order goods and also use the services at the same time, the offer will be accepted by confirmation via email.

3. Contract Language, Contract Text Storage

The language(s) available for concluding the contract: German

We store the contract text and send you the order details and our terms and conditions in text form. The contract text is no longer accessible via the internet for security reasons.

4. Delivery Terms

In addition to the specified product prices, shipping costs may apply. For more information on any applicable shipping costs, please refer to the offers.

We only deliver by shipping. Unfortunately, self-pickup of the goods is not possible.

5. Payment

In our shop, the following payment methods are generally available to you:

Credit Card
During the ordering process, you will enter your credit card information. Your card will be charged immediately after submitting the order.

PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself with your access data and confirm the payment instruction. The payment transaction will be carried out by PayPal immediately after placing the order. Further information will be provided during the ordering process.

6. Retention of Title

The goods remain our property until full payment has been made.

7. Transport damages

If goods are delivered with obvious transport damages, please report such errors to the delivery person as soon as possible and please contact us immediately. Failure to report or contact us will have no consequences for your legal claims and their enforcement, especially your warranty rights. However, you will help us to assert our own claims against the carrier or transport insurance.

8. Warranty and Guarantees

8.1 Liability for Defects

The statutory liability for defects applies.

8.2 Warranties and Customer Service

Information about any applicable additional warranties and their exact terms can be found on the product and on special information pages in the online shop.

Customer Service: You can reach our customer service for questions, complaints, and objections at the telephone number 030 60983700 (Monday to Thursday from 10:00 to 17:00, Friday from 09:00 to 13:00, except for church and legal holidays) as well as via email at customerservice@shoepassion.com.

9. Liability

For claims due to damages caused by us, our legal representatives or agents, we are always liable without limitation.

In case of violation of essential contractual obligations, the liability for slight negligence by us, our legal representatives or vicarious agents is limited to the foreseeable damage that must typically be expected to occur. This limitation applies to cardinal obligations, which are essential for the proper execution of the contract and on which the contracting party can regularly rely.
In all other respects, claims for damages are excluded.

10. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can find here. We are not obligated or willing to participate in a consumer arbitration procedure before a consumer arbitration board.